Contact

We are gladly available for you on Monday to Thursday from 7:30 a.m. to 5:00 p.m. and Friday from 7:30 a.m. to 4:00 p.m.

+ 49 6204 6069-0

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PSG Quick Support

We can overcome long distances with our flexible Quick Support.

Janis Magin
Hot Runner Development

Immediate remote support

With the TeamViewer remote maintenance software, we help you with your questions and can easily control your computer remotely.

Download the TeamViewer remote maintenance software if you do not already have it. Contact us by phone and within seconds we will be ready for the connection. This way we can help you without any problems.

You can download the TeamViewer here.

Prerequisites for the PSG Quick Support are an internet connection, a functioning data connection between the controller and your PC (regardless of whether RS485, TTY, CAN or Ethernet) and the software tool itself. This is free for Windows, can be loaded directly from the PSG homepage and be started without installation on your own computer. It is best to contact our team by phone so you can give us the security-relevant access data which we need to access your PC. If this procedure is complete, then you allow us to look at the monitor of your PC and our team can provide direct support. If necessary it is even possible to exchange data securely and conveniently via the remote support interface. After the completion of our remote services you can easily disconnect the connection by closing the PSG Quick Support tool. We recommend keeping this on your PC, so that it is available for further support if necessary.